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TimeTec
Global Reseller Program FAQs
On General Issues
  How many levels of reseller are there in TimeTec Global Reseller Program?
The TimeTec Global Reseller Program has two reseller levels.
1.Distributor   2.Dealer
  What are the differences between Distributor and Dealer?
PREMIER DISTRIBUTOR DEALER
• The highest partner level
• Enjoys higher sales margin
• Obtain certain control of TimeTec cloud system, own the front end portal with their own URL
• Allowed to appoint distributors and dealers in their country.
• Higher level than the dealer
• Enjoys a higher profit sharing percentage plus a higher sales quota
• Obtain a distributor’s admin account to monitor dealer and customer accounts
• Allowed to appoint dealers in their areas
• Single level reseller
• Basic sales commission percentage and lower sales quota
• Given a dealer’s admin account to monitor own sales
  How to determine the reseller’s eligibility to apply?
PREMIER DISTRIBUTOR DEALER
• Limited to certain countries and by invitation only.
• Strict vetting process is involved.
• Must have in-house resources to maintain the website.
• Possess existing reseller distribution channel • No existing reseller distribution channel
  Is there a minimum investment requirement to join the TimeTec Global Reseller Program?
Yes, however the investment is minimal and it can be used as store credit to start the business with us. Email us at info@timeteccloud.com for the details.
  Do you impose any yearly sales quota on resellers?
Yes. Sales commitments vary from one country to another, and for different reseller levels. For more info, please consult us at info@timeteccloud.com.
  How should the payments be transacted, through the reseller or through TimeTec?
It’s up to you. If the customer chooses to do an online payment, the activation of the licenses will be in real time, however, if the customer pays through you via offline methods, it would take a while for the whole payment process to be cleared because we need to wait for the payment from you before we could activate the licenses. Please refer to the Terms & Conditions for clarification.
  How to be a part of the TimeTec Global Reseller Program?
Go to the online application page at http://www.timeteccloud.com/become_partner, choose the type of partnership, fill up all the required information and submit the online application form. We might upgrade or downgrade your Type of Partnership application upon reviewing. Once approved, each reseller will be given a free demo account with the activation of 10 user licenses.
  How to enrol for training on TimeTec Global Reseller Program?
We provide online training; you can register with us for reseller training sessions at https://www.timeteccloud.com/reseller_training. You can also invite your customers or your prospective customers to join the training session. At the moment, we conduct all courses in English. To reach more audience, you are encouraged to conduct training courses in your local-language and you can also use our webinar tool. Liaise with us to set up your own training sessions in no time at all.
  Is it permissible to sell TimeTec cloud service subscription in our local currency?
Yes, but the selling of the licenses in local currency is only acceptable for offline payment methods. If your customers pay for the subscription online, only USD currency is acceptable.
  Do I have to sign a Partnership Agreement to become a reseller?
Yes. Once we accepted your application, you will receive an email, which requires you to activate your partnership account. By activating the account, you will have to agree on the terms and conditions of the Partnership Agreement.
  TimeTec will eventually launch a total of 8 cloud solutions, is a reseller automatically given the right to sell all the applications?
No. You only apply for the cloud solution that you’re interested in when you’re filling up the online application form. Of course you can opt for more if you have the confidence to achieve the sales quota set for you.
On Premier Partnership
  What are within the Premier Partner’s control?
Premier Partner owns the front-end portal with their own URL, and a secured online payment gateway integrated with their bank account. TimeTec will integrate the solution portal, which includes Admin module, Billing module, Reseller Management module, Auto-mailer module and etc into partner’s front-end portal. The premier partner will be given the rights to access to all the integrated modules in TimeTec’s cloud system.
  As a Premier Partner, do you allow us to rebrand the solution?
We highly discourage rebranding unless you have the proof of necessity because a different brand could trigger higher marketing and maintenance cost for partners.
  Will you appoint another partner in my country?
For Premier Partner, TimeTec will not be appointing any more partners to represent the brand in the region but the Premier Partner must perform in their assigned region to be eligible as Premier Partner for an extended period of contract.
  What is the partner’s role in maintaining the integrated website?
The Premier Partner is responsible to maintain the front-end portal, complete with the supply of local contents and mailers that appears relevant and understandable to the local market. TimeTec will facilitate the necessary cloud application upgrades as required by the market.
  What is the estimated time frame for us to take the cloud service live in our market?
Language plays a big factor in the time frame. If English were the only main language without any other local language involved, duration of two months would be sufficient to take the cloud service live. If you require the front-end portal to have a local language, we estimate additional two months to the total time frame.
  Can a Premier Partner set the local pricing?
Yes, since you will collect all the subscription fees, you can set your own local price. We advise that you calculate all your costs carefully to determine the right price for your market, and please do not set the local price so differently from the international price.
  Who would be the biller when the Premier Partner collects the payments?
Your company. The Premier Partners have the rights to log in to the Billing Module to customize invoices and details of the biller in the system. For Distributor and Dealers, unless the customers are paying to them offline, our company name, TimeTec Computing will appear in all online transactions.
  What is the duration of a Premier Partnership Program?
The Partnership Agreement once signed continues without expiry, unless there is a breach of agreement with a 90-day written notification by either parties, be it Dealer, Distributor or Premier Partnership. Premier Partnership Agreement’s auto-renewal is scheduled for every two years if the expected sales quota is achieved. Distributor and Dealer level partnership is on yearly auto-renewal basis.
  What are the countries that you will appoint Premium Partners from?
We will be inviting premier partners in these following countries: United States, China, Argentina, Australia, Brazil, Chile, Egypt, France, India, Indonesia, Iran, Italy, Japan, Korea, Mexico, Russia, Saudi Arabia, South Africa, Thailand, Philippines, Turkey, Vietnam and etc.
  You would eventually launch a total of 8 cloud solutions.Is a Premier Partner automatically secure the partnership for all the 8 cloud solutions?
Yes, theoretically. TimeTec prefers to work with the same partners, unless their performance and commitment are not up to the expectations, or they prefer to market only one cloud service.
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